Maintenance and Residence Resources

On-campus residents can access 24/7 support for maintenance emergencies, such as flooding, loss of power, or lockouts, by dialing (617) 253-1500 and asking for “Unit-12.” All other maintenance requests should be submitted through Atlas.

Laundry

While each building has its own facilities and laundry room locations, all laundry machines use the CSC ServiceWorks Go app (available for iOS and Android) to track availability, pay for laundry, and check the status of your laundry cycle. CSC provides tips and training materials to help you familiarize yourself with their machines (like leaving the door open after wash cycles to avoid musty smells!). The CSC ServiceWorks system accepts payment via credit/debit cards or TechCASH. CSC ServiceWorks manages laundry machines within the building, so please scan the barcode and report any broken machines to CSC directly. If you do not have a mobile device, pay for laundry at the machine by texting “PAY” and the machine number you want to use to 1-855-792-1144 or calling the number directly.

Download CSCGo

Heat and Utilities

All utilities, including heat and hot water, are included in your rent. Every residence has a different heating system, and we encourage you to check with your house operations manager (contact info below) if you have questions about temperature control in your unit.

moving furniture

Residents are responsible for all furniture provided in your unit. You are not permitted to remove it from your residence, move furniture into or out of common spaces, or swap furniture with another resident. 

Maintenance and pest Issues

• If you are experiencing a maintenance issue, submit an online service request through Atlas (MIT certificates or credentials required).
• Once you submit an issue through this ticketing system, it will send you tracking information and will notify you when the issue is resolved.
• If you see rodents or other pests, including bed bugs, tell your house operations manager immediately. Although all buildings adhere to regular extermination schedules, they will take further precautions if necessary. To reduce the incidence of pests, always put garbage in cans, make sure food is in sealed containers, and keep kitchen areas clean

Right of Entry and Room Inspections

MIT recognizes that entry into your private living space is a serious matter, and we endeavor to respect your privacy to the greatest extent possible. MIT will attempt to give reasonable advance notice prior to entry, but because on-campus residence halls are MIT property, authorized MIT personnel have the legal right to enter MIT student housing under certain circumstances.  Housing & Residential Services, house operations managers, heads of house, and their agents and contractors, as well the MIT Police,  have the right to enter MIT student housing at any time when it is determined there might be a risk to life, safety, health, or property, or as necessary to ensure compliance with applicable federal, state, and local laws, and all applicable MIT policies. Entry without advance notice is also allowed for maintenance services requested by a resident of the room, as outlined in the maintenance request form. Room inspections to ensure compliance with fire and life safety policies occur twice a year.

House Operations Managers

House Operations Managers “HOMs” are assigned to each residence and are full-time staff members responsible for the operations and facilities of a residence. HOMs supervise building operations, including the front desk, cleaning, and maintenance staff.